Privacy Policy

Heritage Pet Transport ("we", "us", "our") respects your privacy and that of the pets we transport on your behalf. This policy explains what information we collect, why we collect it, and how it is handled.

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When you request a quote or make a booking, we typically collect your name, contact details, physical addresses, and information about your pet, including breed, age, temperament and medical history where relevant.

For international relocations, we may also handle documentation such as vaccination records, import permits and identification details required by airlines or destination authorities.

Information is used to plan and carry out your pet's journey, communicate with you before and during transport, meet documentation and regulatory requirements, and improve how we operate.

We do not sell personal information to third parties.

Certain details are shared with parties directly involved in your pet's journey, such as airlines, veterinary partners, customs authorities and courier or handling partners at the destination, only to the extent needed to complete the booking.

We take reasonable technical and organisational measures to protect the information we hold. No method of storage or transmission is completely secure, and we encourage you to contact us if you have any concerns.

You may request access to, correction of, or deletion of the personal information we hold about you, subject to any legal or contractual requirements that require us to retain certain records.

Our website may use cookies or similar technologies to understand how it's used and to improve the browsing experience. You can control cookies through your browser settings.

For any questions about this policy or how your information is handled, contact us using the details on our Contact page.